Platform features

Teams and roles, your own cloud accounts, alerts and audit log, usage and billing, and support.

Everything around your deployments, built in. Bring your team in with the right roles, run deployments inside your own cloud account, stay ahead of issues with alerts and an audit log, and see exactly what you're spending. These features work across Nistro AI Inference and Nistro AI Postgres.

Teams and roles#

Every account comes with its own team, named after you (for example "Sam's Team"), ready as soon as you sign up. Your deployments live in the team that was selected when you created them.

When the owner of another account shares one of their plans with you, their team appears in the Team menu in the console's top bar, named after them (for example "Alex's Team"). The menu marks each team as Owner (your own) or Member. Switch teams there to see and manage that team's deployments.

Usage, Billing and Settings always show your own team.

Roles#

Access is shared per product plan, such as Inference On-Demand or Postgres Scale. Everyone with access to a plan has one of these roles:

The owner is the account the plan belongs to. Billing stays with the owner: the owner manages the team's payment method, invoices and usage, and is billed for the deployments everyone creates in the team. Your role in the selected team appears under your email at the bottom of the console's sidebar.

Invite a team member#

Owners and admins can invite people from the Team page:

1. Under Invite a team member, enter their Email address.
2. Pick the Product plan to share and a Role: Reader (the default), Editor or Admin.
3. Select Send invite.

The same page lists everyone with access, and owners and admins can remove access there.

Plan access#

In your own team, you can use every plan.

When someone shares a plan with you, you work with it in their team. For example, if Alex shares Postgres Scale with you as an Editor:

• Switch to Alex's Team in the Team menu.
• Create and change Postgres Scale deployments there. Your role sets what you can do; see Roles.
• In the create flow, the plans Alex has shared with you are ready to use; the rest show Not shared. Alex can share more plans from the Team page, or you can create those deployments in your own team.
• The deployments you create in Alex's Team belong to that team, and Alex is billed for them.

Cloud accounts#

Run Enterprise deployments inside your own AWS, Google Cloud, Azure or Nebius account, next to the rest of your workloads. Your data stays in your perimeter, you use your existing cloud commitments, and Nistro AI still provisions and operates everything.

Connect an account#

1. Open Cloud Accounts under Infrastructure in the console's sidebar and select Connect account.
2. Choose the Product Plan, the Cloud Provider and the Regions to use.
3. Enter the account's details:
   • AWS: the AWS Account ID.
   • Google Cloud: the GCP Project ID and GCP Project Number.
   • Azure: the Azure Subscription ID and Azure Tenant ID.
   • Nebius: the Nebius Tenant ID, Project ID, Service Account ID, Public Key ID and the service account's private key.
4. Select Connect, then follow the setup steps the console shows:
   • AWS: select Open CloudFormation stack, create the stack in your AWS account, then refresh the page.
   • Google Cloud: select Open Google Cloud Shell, run the setup command, then refresh the page.
   • Azure: select Open Azure Cloud Shell, run the setup command, then refresh the page.
   • Nebius: no extra setup; refresh the page after a few minutes.

The account is connected when its Status shows Ready. Instructions on the account's row shows its setup steps again.

Editors, admins and owners of the plan can connect and disconnect accounts.

Deploy into your account#

Create a deployment on the Enterprise plan. Under Placement, choose the Cloud account, then the Region and Instance type. The deployment runs in your account. See the Enterprise steps for Inference and Postgres.

Disconnect an account#

Select Disconnect on the account's row and follow the steps shown to remove Nistro AI's access: delete the CloudFormation stack on AWS, run the offboarding command on Google Cloud or Azure, or remove the access you granted in Nebius. Then confirm to remove the account.

Alerts and activity#

Both pages are under Governance in the console's sidebar and show the selected team.

Alerts#

Alerts shows what needs your attention across your deployments, ranked Critical, High or Medium, with the deployment, category, type and date. Filter by time: the last hour, 24 hours, 7 days or 30 days, any time, or a custom range. Alerts can also notify you by email or in Slack, so your team hears about issues wherever it works.

Activity log#

Activity Log is your audit trail, newest first: the deployment, product, time, event type, message, user and owner. Filter by date range, by type (Customer, System or Maintenance) and by product (Inference or Postgres).

Usage and billing#

You pay for the infrastructure your deployments use, with no per-token charges. Plans and prices are on the pricing page.

Payment method#

Add a payment method to start deploying: open Billing and select Configure on the Payment Method card, then add your details on the billing provider's page. The card shows Configured once it's set.

In a shared team, deployments use the team owner's billing.

Billing#

The Billing page shows:

• Payment Summary: your billing provider, your outstanding balance with Pay outstanding balance, and your payment method.
• Invoices: each invoice's number, payment term, invoice date, due date, status and total.

Usage#

The Usage page (Cost Explorer) shows your own team's spending and usage:

• Metered Usage: CPU core, memory, storage and GPU hours per day (UTC) for this month or the last 7 or 30 days. Export it as CSV.
• Estimated monthly cost by product, cloud provider, deployment, location or region, storage type and compute, and a table of deployments.

Account settings#

Settings shows your profile and workspace details, including your organization ID, tenant ID and user ID; have these handy when you reach out to support. To change your password, enter your current password, enter a new one of at least 8 characters twice, then select Update password.

Forgot your password? Select Forgot password? on the sign-in page, enter your email and select Send reset link. Open the link in the email, enter a new password of at least 8 characters in New password and Confirm password, then select Update password and sign in with it.

Support#

Every plan includes support from the Nistro AI team: basic support on On-Demand, SLA-backed support on Scale, and enterprise-grade availability and support on Enterprise. See the pricing page for what each level includes, and reach the team at [email protected].

For hands-on PostgreSQL expertise, add the DBA support add-on from our partner Command Prompt.